Guides for worried families
Specific phone scams targeting older adults in the UK, the warning signs to look for, and what to do next.
The fake-police courier scam: how it works and how to stop it
A scammer phones pretending to be from the police or your bank, says your account is compromised, and sends a courier to collect your bank card and PIN. Here is exactly how the script runs, the red flags, and what to do if it has happened to your family.
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Published 26 May 2026
The "safe account" scam: when a fake bank tells you to move your money
A scammer phones claiming to be from your bank, says your account has been compromised, and persuades you to transfer money to a "safe account" they control. Real banks never do this. Here is how the script runs, the verification trick that catches people out, and what to do if money has already gone.
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Published 26 May 2026
HMRC scam calls: the fake tax-arrest warrant explained
An automated or threatening call claims to be from HMRC, says you owe tax, and warns of an arrest warrant unless you pay immediately. HMRC do not work this way. Here is exactly how the call goes, why HMRC will never threaten you over the phone, and how to report it.
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Published 26 May 2026
National Crime Agency scam calls: how the law-enforcement impersonation works
A scammer claims to be from the National Crime Agency, the police fraud squad, or another investigator and pressures the victim to "help with an investigation" by moving money or handing over bank details. Genuine law-enforcement agencies never make calls like this. Here is what to listen for and what to do.
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Published 26 May 2026
Signs your elderly parent is being scammed by phone
How to tell whether an elderly relative is being targeted by phone scammers, the behavioural and financial warning signs, and how to talk about it without taking away their independence. Written for adult children and other worried family members.
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Published 26 May 2026
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